Engage Accounts 1st-3rd May 2018

We are aware that there have been problems crediting money directly to Engage accounts.  Engage is not part of Nottingham Credit Union but we’ve been working with them to find a solution to the problem.

Here is the guidance we’ve been given by Engage – the banking transactions submitted between 9.45am on Tuesday 1st May and 6pm on Thursday 3rd May, have been affected in the following manner:


Credits into accounts

Any incoming payments that were expected over the last few days (between Tuesday morning at 9:45am and Thursday evening at 6pm) have unfortunately been returned to the sender.  If any payment that you were expecting is not yet showing in your account, you are advised to contact the sender to arrange for it to be resent.

Customers who have not received child tax credits are requested to contact HMRC Customer Services on 0345 300 3900. HMRC staff have been informed of the issue and will be able to assist in making the necessary arrangements for a faster payment to be sent to them.

Any credits to Engage accounts, received from 6pm Thursday 3rd May will be processed as normal.


Payments out of accounts

Any outgoing payments that were scheduled to leave your account on Tuesday, Wednesday or Thursday up until 6pm will not be paid, although they may have shown as having left the account.  These payments have been returned to accounts as of 12 Noon on 4th April.

Any outgoing payment scheduled after Thursday 3rd May from 6pm will be processed as normal.


We appreciate the disruption these technical issues have caused you over the past few days and we thank you for your patience.


We are sorry for the disruption caused by Engage payment errors in the past week, we can only offer the guidance we have available to us at the moment.  If you are still experiencing problems with your payments for any reason then you must contact Engage with your enquiry either at info@engageaccount.com or on 0333 202 3642.

Categories: LATEST NEWS.

We’re Recruiting!

If you want to work for a company that wants to make a difference to the local community and really cares about helping people, then this could be the role for you.

Ideally we’d like to recruit someone with previous experience of lending, credit scoring and financial services.  This is a full-time role – 37.5 hours per week covering Monday to Friday.

Full  job description below:

Member Services Assistant

Application Form

Apply by 13th April 2018.

Categories: LATEST NEWS.

Changes to Maximum Cash Limits

From 1st March 2018 there will be some changes to maximum cash limits at our branches. We want to improve safety and reduce the risk of carrying cash around by encouraging you to use card accounts.

From 1st March:

  • The maximum deposit will be £500 in cash per day.
  • The maximum withdrawal will be £50 in cash per day.


How can I make deposits over this amount?

  • You can pay in cash over a number of days.
  • You can pay in by cheque. Cheque deposits will be cleared and available to withdraw after 10 working days.
  • You can pay money into your account electronically using your NCU Sort Code and Account Number – please ask us for your details!

The maximum you can hold in your account has not changed and remains £30,000.


How can I make withdrawals over this amount?

See the box below for 3 easy ways to request free transfers…

changes to maximum cash limits

Categories: LATEST NEWS.

Christmas Opening Times 2017

Please find our office opening times over the Christmas period below.


Please note that our phone lines will also be closed at these times during the holidays.

Withdrawal requests made online or using the mobile app after 12pm on 22nd and 29th of December will be processed the following open morning, according to the schedule below.

Xmas Opening Hours17

Categories: LATEST NEWS.

Mansfield Credit Union Celebrates Office’s Second Birthday

The Mansfield branch of Nottingham Credit Union has celebrated its second birthday by raising over £100 for chosen charity, Mansfield Arthritis Support Group.

The credit union marked the occasion with a tombola and cupcakes to fundraise.

Branch manager Marie Haywood said: “We moved into this office in November 2015 so that we could be more visible and closer to people in the local community. We have 650 members in the Mansfield area who we serve with affordable, ethical, financial products and to date we’ve lent out over £525,000 to the local community in loans.

“We place a strong importance on financial education and offer our members a one to one based service. Our staff take the time to sit with members and go through a budget planner, income and expenditure and look for areas where we might be able to save money for members – for example, we just helped one lady save half the cost of her water bill. We look to try and improve everyone’s financial situations as a whole.

“Christmas is coming and we would advise people in the local community not to be lured into deals with higher-cost and payday lenders to help fund the festive season. Come in and see us to find out if we can help. Every person who takes a loan from the credit union at the moment also pays into a savings account so they can save while they borrow. We already have people who are saving for Christmas 2018 so they won’t need to borrow again next year.”

The Mansfield branch of Nottingham Credit Union also gives talks and visits the local community to help with financial education, including local Sure Start Centre, Mansfield Council and Ashfield District Council.

The Mansfield branch of Nottingham Credit Union is open Tuesday to Friday between 9.30am and 2.30pm.

For more information, pop in to 3 Clumber Street in Mansfield, NG18 1NU, find us on Facebook @NottinghamCU, call 0115 828 3121 or email info@nottinghamcu.co.uk

Categories: LATEST NEWS.

Money saving – how to sort your festive finances

NCU-infographics-01It’s now only six weeks until Christmas!  The festive season is always one for overdoing it on too much turkey, but at Nottingham Credit Union we want to help you make sure that your festive hangover isn’t a financial one which sticks around, by giving you our top 5 money saving tips.

Christmas is traditionally a time of year for the giving and receiving of gifts rather than money saving, but last year the Money Advice Trust flagged that over 16.9million of us borrow to cover the cost of Christmas and that 76 percent (12.8million) use credit cards and 2.6million use high-cost catalogue credit.

We’ve compiled some top money saving tips for Christmas but, if you must borrow, borrow responsibly and affordably as it is all too easy to get trapped in the debt cycle with payday loans and high-interest borrowing.

We know that Christmas can be an expensive time of year and, if you do need to borrow, Nottingham Credit Union can offer you a low-cost loan (and ways to help you save for next Christmas at the same time).  We are not for profit and don’t impose any early repayment charges or penalties.

Whether you have already saved with us for Christmas or you need to borrow a little more, you can register for our easy, safe and secure online and mobile banking here to have access to your money within three hours.

To find out more, call us on 0115 828 3121 or apply on our website.

Categories: LATEST NEWS.

The BBC Needs You!


The BBC and Curve Media are looking for people to take part in a new TV programme.

We are working closely with the BBC and Curve Media on a new uplifting television series that highlights the important work carried out by credit unions like ourselves up and down the country.

The programme will follow our work in helping people like you find loans that have enriched or changed your lives. If you’ve taken out a loan with us in the past and wish to share your positive experiences, the BBC would be delighted to hear from you.

Perhaps you took out a loan to fund essential home improvements, to pay for a much-needed holiday, an unexpected repair bill, or paying-off other high-cost loans? Or maybe your reasons were altogether more personal. Whatever your motivation, they’d like to hear your story.

If you are interested in taking part, please send all your contact details and a brief description of the reasons for your loans to the following email: lifeanddebt@curvemedia.com. Or you can call the Curve Media team on 07391 218169. Don’t worry about the cost – they’ll call you right back. Or if you prefer, you can speak to us here and we can put you in touch.

Thank you for your time.

Categories: LATEST NEWS.

Beginners Guide to Managing your Money

New Year is a great time to start thinking about your money plans for this year. If you haven’t been a great saver in the past it doesn’t mean you can’t start now. Learning to manage your money better is the first step and the Money Advice Service have a great guide that is simple and effective to start you off on the right path…


Categories: LATEST NEWS.

Job Opportunity at our Mansfield Branch

Member Services Assistant – Mansfield


You’ll be responsible for building relationships with customers on a one-to-one basis. You’ll take time to find out their needs and provide a solution from our products and services. You’ll need to provide face to face and telephone-based customer service. The aim of the role is to help customers achieve financial stability.

Who we’re looking for:

You don’t need any direct experience in the financial services – but you will need experience in an account management or an in-depth customer service role.

You’ll need to have:

  • An interest in people and building rapport quickly
  • Plenty of drive and commitment.
  • Confidence and be able to speak to lots of different types of people in any situation
  • Good decision making skills and the ability to analyse complex situations
  • Excellent IT skills including Microsoft Office packages
  • Enthusiasm about working as part of a team.

As a minimum requirement you’ll:

  • have previous experience in financial services or retail customer-facing roles.
  • have numeracy and literacy skills equivalent to GCSE grade C or NVQ II standard.
  • have previous experience focusing on customer outcomes from in-depth customer interactions.
  • be inquisitive, outgoing and empathetic.
  • be aware of financial services compliance rules and regulations.

It would be nice if you also had:

  • Previous experience in a similar account management or in-depth customer handling position.

What you’ll be doing

Working on the branch floor, you’ll be banking hall and office-based. You’ll need to have the confidence to build relationships with people that expect a wide knowledge of financial services.  You’ll be comfortable in answering a simple question to handling a complex problem.

Your communications skills will shine when you’re out and about talking to Partners and potential customers. Finding out how our services meet their needs and putting us in a positive light are essential parts of the role.

You’ll stay enthusiastic, calm and polite.  You’ll share your in depth knowledge of our products and services with our customers, ensuring they have all the information they need to make the right choice.

You’ll sometimes work on your own, but you’ll mostly work with colleagues, supporting each other to help customers. You’ll have to be able to spot opportunities to help our customers. You’ll need to know the ins and outs of all our products and services and how to work our computer systems and processes, but we’ll train you in that.

This role is for 21 hours – Tuesday – Friday.

Salary is £14560 pro rata

Closing date is 3rd January 2017. Interviews to take place week commencing 9th January.

Please apply with a covering letter of interest and your CV to Ella Ferris, General Manager, email ella@nottinghamcu.co.uk



Categories: LATEST NEWS.

5 Shopping Weeks Left until Christmas!

Yes, there are really only 5 shopping weeks left until Christmas! Although a magical time of year it can get a little stressful when trying to do everything for everyone. You will by now no doubt have set a budget and started buying gifts. With food and entertaining to consider as well you might find yourself struggling to cover everything financially. We know that it can be easy to turn to a high cost lender or credit card to make ends meet, but we urge you to consider your options first. Although high cost lenders can often seem attractive – you get the money often the same day and the repayments can be quite low. What you don’t often see is the high interest rate which can run into thousands! This means that when you get to the new year, you could find yourself in debt and struggling to get out of it. We want you to have a happy Christmas and be able to afford the things you want and need for yourself and your family, without running up mountains of debt in the process!

As a fair and ethical lender, we consider all applicants regardless of circumstances, even those with poor credit histories and aim to help you manage your money better. When you apply for a loan from us you get a quick decision and flexible repayment options to suit everyone’s budget. Here is a typical loan example of how we might help you:

Borrow £500 over 52 weeks from £11.50 per week! This is based on 42.6% representative APR with a total repayment of £597.02.

Apply online today! 

Terms & Conditions apply. Loans are subject to status. Over 18’s only. Nottingham Credit Union is a responsible lender. Please contact the branch if you require any further information.




Categories: LATEST NEWS.