FAQ

General Enquiries

You can get in touch with us by visiting one of our offices, by phone or by email.  Our main office is open 9:30am – 4:30pm weekdays, so any emails enquiries will be addressed in that time.  Phone lines are open 10am-4pm weekdays.

You can also view your account and make withdrawals outside of office hours using our Mobile App or Online Banking System.  These services are manned by our staff in-office, so do be aware that any requests made during evenings or weekends will be taken care of during our normal working hours.

Any requested withdrawals are subject to our bank transfer schedule. We send payments every weekday at 9:30am, 12pm and 3pm. Any requests you make will be processed at the next available time.

 

On the second Wednesday of each month we close, earlier than usual, at 1pm for staff training.  During this time we wont be accessible by phone or email, but our Mobile App and Online Banking System can still be used for balance enquiries and withdrawals during the day.

Some of our members experience difficulty repaying their loans due to unforeseen circumstances. Please contact us as soon as possible, and we will do all we can to try to help. We will review your income and expenditure and may restructure your loan if necessary.

We have many members who we support in this way, and once you are back on your feet you can borrow again from us.

If you need to speak to us about making payments to your loan, please contact us on:

 

Telephone: 0115 828 3124 (weekdays 10am-4pm)

Email: arrears@nottinghamcu.co.uk

 

If there has been a change in circumstances that could affect your repayments then let us know.  Remember, missed payments can affect your credit score and your standing with the credit union.  The sooner you let us know of any problems, the better.

In order to change any personal details on your account we usually require proof of the change in order to update our accounts officially, due to FCA guidelines.  For example, if you change your address at any time you can send and official document, such as a recent bill or bank statement, with your new address on to verify this.  For any more information on keeping your account up to date, feel free to contact us at any time with your query.

Keeping your details up to date with us helps us keep in touch with you about your account(s) and any news about the credit union, as well as allowing us to contact you if we have any important information to share.

There is a lot of information on our website if you want to learn more about the types of accounts we have to offer.  For more information on how our accounts work or the legal side of the credit union then you cna check out our Downloads and Legal pages for more information there.

Don’t forget you can follow our Blog here for tips and tricks to help you save – and receive updates through our social media on Facebook, Twitter and YouTube.

If there’s anything else you want to know, you need only ask!

About Us

Credit Unions promote responsible lending and do not lend more than you can afford to repay. They do this by:

  • Promoting good money management – members are encouraged to save as well as borrow money
  • Provide loans with fair and reasonable interest rates
  • Training  members to use money wisely and manage their finances

Credit Union interest rates are capped which makes them considerably cheaper than some lending options. They also offer flexible repayment terms without penalties and hidden costs. Most loans can be applied for face-to-face or online with money sent to you within a very short period of time.

Anyone living or working within Nottingham and Nottinghamshire. If you work for or live in the accommodation of Nottingham Community Housing Association you are eligible to join as well. Once you have joined any member of your immediate family living at your house can also qualify for membership.

You can either join using our online Member’s Area or you can visit one of our branches.  If you choose to join in-branch then you will need to complete a membership form for our records and provide sufficient ID, to meet FCA Guidelines.  We hold forms at our offices if you would prefer to fill in a form there – alternatively you can request a form be posted to your address or print out a copy to fill in in your own time.

Savings Accounts

You can make deposits into an NCU savings account either in cash, by cheque, bank transfer or by payroll deduction.  Using your NCU account details you can even set up a standing order with your bank to make a regular saving for a rainy day.  If you have lost your NCU details you can Contact Us and we’ll confirm them for you.

 

The amount you save we leave up to you!  There is a one-off membership fee of £5 that is taken when you open the account but no other transactional fees with saving.  We have a range of savings accounts and you can request your deduction be split for different purposes like Christmas or Holidays.  The maximum balance we can hold in our accounts for a single person is £30000.

Usually yes! As a cooperative we share our profits with our shareholders – and all our customers are our shareholders. Once we have paid for running costs and paid into our legally required reserves we share the rest amongst members based on the amount in their savings. For the 3 years prior to 2015 we have paid 0.5% interest to all members. The Dividend in 2015 and 2016 was set at 0.25%.

We also offer a limited edition ISA – check our Savings page for more information.

You can withdraw your money

  1. In person at one of our branches
  2. At our Online Branch
  3. Using our Mobile App, if you have registered your bank details with us
  4. Over the phone, if you have registered your bank details with us

You can visit our offices in Nottingham for a withdrawal in cash of up to £250 without notice, provided sufficient ID. If you give us 3 days notice we can give up to £1000 in cash over the counter.

Please note that any bank transfer will be made by faster payment subject to our transfer schedule.  Arranged payments will be sent with the next available batch posting – these are at 9:30am, 12pm and 3pm weekdays.

We ask that you provide bank details when you first join so that we have an account registered and available for use.  Any other details can be requested using our Registration of Bank Details form, which means you have access to more accounts when withdrawing over the phone or using our app.

All savings held with Nottingham Credit Union are protected under the Financial Services Compensation Scheme which protects savings up to the value of £75,000.
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Nottingham Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA). We are also a member of the Financial Services Compensation Scheme (FSCS) and the Financial Ombudsman Service (FOS). The FSCS can pay compensation to depositors if a credit union is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme.

FINANCIAL SERVICES COMPENSATION SCHEME – ENSURING THAT YOUR SAVINGS ARE SAFE

As are other banks, credit unions and building societies Nottingham Credit Union is a member of the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if Nottingham Credit Union is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £75,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £75,000 each (making a total of £150,000 maximum payment for protected deposits).

The £75,000 limit relates to the combined amount in all the eligible depositor’s accounts with Nottingham Credit Union, including all accounts and not to each separate account.

For further information about the scheme (including the amounts covered and eligibility to claim) please either contact Nottingham Credit Union, refer to the FSCS website www.FSCS.org.uk or call 020 7892 7300 or 0800 678 1100.

Jargon Buster

  • Credit union: a financial co-operative which is owned and controlled by its members.
  • Deposits: money placed in a bank or similar institution to earn interest or for safe-keeping.
  • Eligible: qualifying for compensation under Scheme rules.
  • FCA: The Financial Conduct Authority is the UK’s regulator for the financial services industry.
  • FSA: Financial Services Authority, was previously the UK’s regulator for the finance industry. It was replaced by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) on 1 April 2013.

Loans

As a responsible lenders we check that members can afford the repayments and have a history of repaying.  However, we are more understanding about financial problems than most lenders. We look beyond the credit score and more at your current circumstances.

 

There are some occasions where we cannot lend, for instance where a member is in a Debt Relief Order or Individual Voluntary Arrangement. Borrowers must be over 18 and be able to demonstrate that they can afford repayments.  We don’t currently offer loans to anyone with an income lower than £130 per week altogether.

Once you have joined us you can apply for a loan – quick and simple!  There are no waiting or savings requirements before you apply.

 

If you already have a loan with NCU and wish to apply for a top-up then we usually ask one of two things – either that it’s been around 6 months since the loan was granted or around half the balance has been paid off.  If either of these is true then we can consider another application.

 

We offer personal loans for a variety of reasons – whether that be a loan for your dream holiday, wedding, a new car, home improvement or any electrical goods.

We do not currently offer business or property loans.

We promote responsible lending and all loans are based on your ability to repay.  The maximum loan we offer is £15,000.

We charge interest only on your reducing balance. That means the sooner you repay the less interest you will pay. There are no penalties for early redemption or over-payments.

We always offer you the best loan rate we can. Our rates are capped which makes them considerably cheaper than some lending options, but we offer lower rates for people who pay us through Payroll or who are Homeowners.

We look at all circumstances and consider more than just a credit score.  We specialise in Poor Credit Loans.  We can help you build your credit rating and improve your financial situation.

For tips on how to improve your credit score visit our Credit Score page.

Yes.  There are no charges for early repayment of loans either through making bigger monthly payments or one off lump sums.  We only charge you for the outstanding balance, which is better for your pocket…

We can offer loans from 3 months to 60 months. We think that most people want loans to be spread out more to help them make repayments easily. Unlike Payday Lenders or Doorstep lenders we don’t charge high rates of interest.

You need to complete our application form – online or a paper copy.  We usually ask that you provide 3 months bank statements and proof of your income in order to get the best idea of your current situation.  As a responsible lender we consider the affordability of repayments as well as your history of repaying other lenders.

When assessing our loans we perform some checks first of all to help us get an idea of your circumstances.  We start off with checking affordability and we do credit score our applications.

As soon as these checks are made, we pass each application on to be looked at by a member of our loans assessment team.  While we do credit score our applications, this isn’t the only thing we consider when making our decisions.  When looking at loans we consider a number of factors including:

  • Affordability – Income / Expenditure
  • Credit file history (existing defaults, CCJs, DROs, IVAs and also debts you’re paying off well)
  • Length at current address and addresses in the last 3 years
  • Length of time served in current employment
  • Existing and outstanding debts, their APR, value and length of time you have had the debt and over-the-limit balances
  • History with us (both Savings and Loans)

This process usually takes us around 3 working days, at which time we will get back to you with our decision and how to proceed going forward.

Mobile App

You can get in touch to set up a PIN with us, or simply use the ‘Request an online password’ link from within the app itself.

No one can access your Nottingham Credit Union Mobile Banking facility without your PIN number. Please do not store a record of your PIN in or near your phone. For added peace of mind, if your phone is lost or stolen, you can contact us on 0115 8283121 and we will de-register you from Mobile and Internet Banking. You can re-register for these services at any time when you are ready.

You should inform the details to the credit union and we will do our best to resolve it.

Our App has a security feature blocking any more than 3 consecutive invalid login attempts.  If you’re struggling to get on after setting up your PIN, try again in 30 minutes and contact the credit union if you have any problems.

Our App only allows you to withdraw to bank details you have already registered with us.  In order to register a new account for withdrawals we require you to fill in a Registration of Bank Details form for our records.  Alternatively, our Online Member’s Area allows you to transfer to any account you have the details for, or you can request a withdrawal at one of our offices.

Withdrawal/transfer requests made using the app are managed in-office by credit union staff.  Any requests will be processed alongside our payment transfer schedule – at around 9:30am, 12pm and 3pm on weekdays.  If your transaction still hasn’t processed by the following time then you can get in touch with us to confirm whether your payment has been processed correctly.

Payroll

Payroll membership is a scheme NCU offers partner organisations to enable them to help their employees save. Employees specify the amount they wish to save and this is deducted from their salary via payroll and transferred directly into their NCU savings account. If the employee wishes to apply for a loan the repayment amount can be made in the same way, via payroll.

All of the employees of any local organisation that has joined the scheme are eligible for payroll membership. If your organisation is not part of the scheme but you feel they would be interested then contact us with the relevant person’s details so that we can attempt to get something in place.

Click the ‘Join’ button at the top of the screen if you aren’t a member already. Fill in the application form and click submit. You will receive a welcome email once your account has been opened. Then you simply have to fill in our Payroll Deduction Order and we will set up your deductions with your payroll for you. You can also come into the branch if it is more convenient to do so.

If you ever want to change or cancel the amount being deducted from your salary you just have to fill in this form stating the amount you want it to be changed to or expressing your desire to cancel the deduction altogether. You can provide us with this form at our office, through to post or by email.