MOBILE BANKING

We are thrilled to announce that our brand new Mobile Apps are ready for you to download. All apps are now free to download and easy to use, 24 hours a day. Now you can keep a track of your finances on the go.

What You Can Do Using the Mobile Banking Apps

  • You can view balance information for your Nottingham Credit Union Savings, Loan and Cash ISA accounts
  • View last 6 months’ account transactions
  • Transfer money between your Credit Union accounts (Coming Soon)
  • Request to make payments to registered external bank accounts and top up Engage cards*

 

Getting Started!

There are just 2 steps to setting up your Mobile login details to give you access to all of these facilities:

  1. Download the App from your relevant App Store
  2. Get in touch with NCU by phone or in-office to complete set-up and register your login PIN

As soon as you’ve gotten your PIN from us you can log into the app to view your accounts.

Please note that the PIN for your Online Members Area login is not automatically defined as your Mobile PIN – you need to get in touch with us to confirm the PIN to log in to the Mobile Apps.

 

How to Download the Apps

If you are an iPhone and/or iPad user, you can download the app from the Apple “App Store”. Simply search for the app store for “Nottingham Credit Union” to install. Alternatively, click here:

  • iPhone / iPad:

Download on the App Store

  • Android:

Android App on Google Play

 

What Transactions can I see?

The current balance for each account is kept up-to-date.  Most accounts allow you to see the last 6 months’ transactions.  For all of our Share, Loan and ISA accounts you will be able to see the most up-to-date transactions.

 

What Payments & Transfers can I Make?

Using the “Transfer” function, you can transfer money between your own Nottingham Credit Union accounts including paying your credit union loans. (Coming Soon)

You can also choose to Withdraw to any external bank account you have registered with NCU or to your Engage Card account.

* Please note that transfers to the external bank accounts and Engage Cards are processed manually by NCU staff during working hours, so payments requested in evenings or weekends will be processed the following working day.

 

 How Secure is Mobile Banking?

We take your security very seriously and have a number of security measures already in place so that you can feel confident using Mobile Banking.

Please keep your internet / Mobile Banking login details safe and secure and don’t give them to anyone. Please contact us immediately if you believe someone else knows your login details. Please read the Terms & Conditions for using Nottingham Credit Union’s Mobile Banking facility.

 

Can I Access Mobile Banking While Abroad?

Yes you can.  However, remember that Mobile Banking requires an internet connection to access your accounts. Data roaming charges can be very expensive, so please be extremely careful and check with your data provider before using Mobile Banking abroad.

 

 

These terms and conditions govern the use of NCU Mobile Banking.

  1. Meaning of words and expressions
    In these conditions the following words and expressions have the following meanings:
  • ‘Internet Banking’ means access to and use of the Nottingham Credit Union Internet Bank to manage your finances.
  • ‘Internet Banking loin details’ means your membership number, password and memorable data.
  • ‘Our / we / us’ means Nottingham Credit Union.
  • ‘Security Data’ means your internet / Mobile Banking login details
  • ‘The Service’ means Nottingham Credit Union Mobile Banking
  • ‘You / Your’ means the person registered for our Mobile Banking service
  1. The Service
    2.1 You may only access the service if you are registered for Nottingham Credit Union Mobile and Internet Banking.
    2.2 The functions and type of transaction you can carry out using the Service may vary depending on the type of handset you are using.
    2.3 We will not be liable for any failure to provide all or part of Service for any reason that is beyond our reasonable control such as the failure of any machine, data processing system or transmission link or while maintenance or upgrades are carried out to any system used to provide the Service or for outages or lack of coverage or signal on any phone network.
    2.4 We may suspend, withdraw or restrict the use of the Service if:
    a) We have reasonable grounds to suspect that your Security Data have not been kept safe; or
    b) We have reasonable grounds to suspect unauthorized or fraudulent use of your Security Data; or
    c) We consider it appropriate for your protection.
    Whenever possible, we will notify you personally before suspending, withdrawing or restricting your use of the Service and provide our reasons for doing so. If we are unable to contact you beforehand or there is a legal reason or other circumstances beyond our control preventing us from doing so, where possible we will contact you and give our reasons afterwards.
    2.5 Some service or facilities available through the Service may require you to consent to us using information about your location. You will be asked to agree to this before you can access the services or facility.
    2.6 We use cookies to ensure that the Service is safe and secure when you are using it.
  2. Security
    3.1 You must always keep your Security Data secret. If you write them down you must make a sufficient attempt to disguise them. You must not tell anybody else your Security Data. You are responsible for making sure information either shown or stored on your mobile phone or other device used to access the Service is kept secure.
    3.2 You must tell us as soon as you can if you know or think somebody else knows your Security Data. You must do this by sending us an email to info@nottinghamcu.co.uk or by telephoning us on 0115 828 3121 during working hours. We may ask you to confirm this in writing within seven days.
    3.3 As soon as you tell us you know or think somebody else knows your Security Data we will prevent transactions being carried out on your account using the Mobile Banking service.
    3.4 You will not be liable for a transaction carried out through the Service on one of your accounts which was not carried out by you or for access to or use if your accounts by someone else, except in the following cases:
    • You authorised the carrying out of the transaction or the access to or use of the account
    • You acted with gross negligence, which includes failing to follow the safeguards in Condition 3.1 and 3.2 above or action detailed in Condition 3.3 above
    • You acted fraudulently. If you dispute that you have carried out a transaction, we will expect you to co-operate with us and the police in any investigation. We may give the police and our insurers any information we consider relevant, to enable them to carry out investigations.
    3.5 If we believe or suspect fraudulent or suspicious transactions are being carried out on your account we reserve the right to suspend access to all or part of the Services.
  3. Acting on your instructions
    4.1 We reserve the right not to act on any instructions which would mean you would not be keeping to these conditions or those applying to your account.
    4.2 If we decide not to carry out a transaction we will not be responsible for any loss or damage you suffer because of that decision. We will normally tell you why we are not prepared to carry out a transaction when you use the Service.
  4. Charges
    5.1 We reserve the right to introduce a charge for using the Service. If we introduce a charge or a new charge on your account or change the amount of any charges which already apply to your account we will notify you personally no less than 60 days beforehand.
    5.2 Your network operator may charge you for using the Service and these charges may vary between operators and whether you are abroad when accessing the Service.
  5. Variation of these conditions and termination the Service
    6.1 You are free to cancel the Service at any time. Details on how to cancel can be found on our website
    6.2 You acknowledge that it is your responsibility to delete the Service from your mobile phone or other devices you use to access the Service if you change or dispose of your mobile phone or devices.
    6.3 We may vary these conditions by telling you. We will do this by sending details about changes either in writing, or by email or by display in branches or by advertisement, or by secure message, or notice within the Service. We will normally give you reasonable notice before any change takes effect unless it is not practical or possible to do so, in which case we will tell you as soon as we can after the changes take effect.
  6. Law
    7.1 These conditions are subject to English law

 

Have more questions? Check out our Mobile App FAQ for more info!