Don’t be Fooled by Fraud!

Fraudsters have been targeting customers of different banking organisations for a long time trying to scam people out of their money – Credit Union members are just as vulnerable to these phishing and scam attempts.  Now is a good time to remind you to stay vigilant about fraud and your personal details:

  • We may call to contact you about your account for a number of reasons but if we call we will never ask for your account details, PINs or online passwords. If you receive a call claiming to be from NCU and are in any doubt, simply hang up and call us back on 0115 828 3121 to confirm.
  • We will never ask our members for any personal or banking information by email or text. You should not respond to any email/text asking you to divulge personal or banking information. It’s also important that you don’t click on any of the links or attachments it contains.
  • We will never ask you to put your password into any website that isn’t our own, or download any apps other than the NCU app linked on our Mobile Banking page. We will never ask to allow remote control of your PC or contact you to make payments or test transactions from your account.

For more information on how to avoid being a victim of fraud, don’t forget to use the resources over at the Take Five website or the Money Advice Service’s Beginner’s Guide to Scams.

Think you’re too smart to get scammed?  Take the Take Five test here to find out.


If you have responded to any suspicious contact, and/or you suspect that any of your accounts with us have been accessed by someone other than yourself, please contact us as soon as possible.

You can also report any believed fraudulent activity to Action Fraud, the National Fraud & Cyber Crime Reporting Centre at